Thank you for visiting and shopping at https://www.kulturedkco.com. Following are the terms and conditions that constitute our Shipping Policy.
Due to increase order value and the impact of COVID-19. It may take longer than usual to fulfill the order. We are working to get the order to you as quickly as possible. We appreciate your patience and apologize for the inconvenience.
SHIPMENT PROCESSING TIME
All orders are processed within 7-10 days in business days. Customer will receive product at their doorstep within 3-7 days in business days. Orders are not shipped or delivered on weekends or holidays.
Please Note: Shipping time doesn’t include our 7-10 days of processing time.
If we are experiencing a high volume of orders, Consignment may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
If you didn’t receive your parcel item for a long, then please contact the shipping courier with your tracking code, and then further any help you can contact our team through email for more assistance or unanswered questions.
If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
It’s not uncommon for NO tracking information to show until your package has been scanned in by the respected carriers. It might remain “blank” for up to a week after you receive your tracking link. But If your order was placed more than a week and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.
Delivery deadlines depend upon the address that you provided to us and the stocks availability for dispatch. If any disparity in your existing order. We will contact you asap. Please make sure while ordering, provide the accurate details related delivery such as address, area codes, phone number and email address.
Kultured Kreations and Company is not liable to pay any refund for late delivery in respect of:
- Consignments addressed to a PO Box address unless designated as permissible on our website;
- Consignments addressed to a PO Box or local post office where the postal delivery agent operates a held for collection process;
- Any delay in delivery due to acts or omissions of customers or other regulatory agencies;
- Delays in delivery caused by adherence to courier policies regarding the payment of duties and taxes.
Kultured Kreations and Company shall not be liable to pay any compensation or refund for delay where:
- The consignment was held up in customers for formal entry clearance or because duty is payable;
- The consignment needs to collection by the recipient in person;
- The consignment is seized by any customers authority;
- The consignment does not have a complete and accurate address, postcode and phone number for the customer;
- It is indicated in the country specific information that the delivery guarantee does not apply;
- Kultured Kreations and Company shall have no liability for loss, damage and delay where a consignment is dispatched to a destination where the service has been suspended.
CUSTOMS, DUTIES, AND TAXES
Kultured Kreations and Company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
MISSING ITEMS/DAMAGED GOODS
If we’re not able to supply any of your ordered product due to some of our fault. For this case, we will initiate the refund, or replacement. You can call us or contact via email address.
Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or neglect.
Kultured Kreations and Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
As of now, we ship our products only in the United States of America.